In response to the evolving coronavirus situation, we have temporarily reviewed our lease termination process. >> bit.ly/3kSf3du >> 0800 678 1894 >> rent.officers@torus.co.uk If your rental account is clear and you are aware of your payments in December, you can enjoy two weeks without payment depending on the rental agreement – we call this the non-retractable weeks. Under the lease, if the deceased tenant did not have a spouse, life partner or life partner, a parent can inherit the lease. Whether you or someone you know is a complete beginner or only needs a refresher course, contact Lizi and the team on 0300 123 5809/info@torusfoundation.org.uk If you are struggling to pay your rent, please contact us – email rent.officers@torus.co.uk or call 0800 678 1894. Most new tenants benefit from short-term leases guaranteed for a trial period of 12 to 18 months. After this period, unless you have breached the terms of your rental agreement, the lease may be renewed or you may switch to a guaranteed lease or a temporary lease agreement. A housing manager is appointed to take care of your neighborhood and you can get help from them if you have problems with your rental. You can find out who your housing agent is using our interactive map. Remember: • Rent is paid in advance, so your rental account must be credited for at least a week. • If your account is late, you must continue to pay your rent and any agreement is agreed to settle your debts as usual – to keep an overview of your account, write “BALANCE” to 07520 660235 • If you pay monthly / by direct debit, etc., your 50-week rental fee will be spread over 12 identical payments, so the amount due has already taken into account the non-retractable weeks and should make your regular payment as usual. You will find all our shared real estate on our website: www.torushomes.co.uk/developments/ These rentals are usually set for a period of 5 years.

We can use a temporary lease for a new property or if the long-term future of a property is uncertain. Does the change of ownership have an impact on my lease? No, your rental remains the same. The same conditions and the same rights and obligations shall apply. . . .